At RawFitz, customer satisfaction is our top priority. To ensure you are completely confident in your purchase, we offer a transparent "Instant Check & Return" policy, along with a standard defect return window.
Please read the guidelines below to understand how our return process works.
1. Instant Check & Return Policy (Open Box Delivery)
Since we operate on a Cash on Delivery (COD) model, we provide an Open Box delivery system. This allows you to physically verify the product before making the final payment.
Unbox & Inspect: When the delivery executive arrives at your doorstep, you are allowed to unbox the package and check the Baby Carrier Bag in front of them.
If You Like It: If you are satisfied with the quality, color, and condition of the product, simply pay the total Cash on Delivery amount (Product Price + Delivery Charge) to the executive and receive your order.
If You Don't Like It (Instant Return): If the product does not meet your expectations, or if you simply change your mind, you can return the product instantly to the same delivery executive.
Instant Return Condition: In the event of an instant return, you are only required to pay the Delivery Charge to the delivery executive. You do not have to pay the product price.
2. Standard 7-Day Return Policy (Post-Delivery)
If you accept the delivery but later discover a manufacturing defect or functional issue, we offer a hassle-free 7-day return and exchange policy starting from the date you received the product.
Eligibility for 7-Day Returns:
The request must be made within 7 days of delivery.
The product must be completely unused, unwashed, and in the exact condition that you received it.
The item must be returned in its original packaging with all tags, safety buckles, and accessories intact.
Note: Items that show signs of wear, misuse, or dirt cannot be returned.
3. Refund Process
Because we operate exclusively on Cash on Delivery (COD), our refund system works as follows:
For Instant Returns (At Delivery): Since you are instantly handing the product back to the rider and only paying the delivery fee, no product payment is taken, and therefore no refund process is necessary.
For 7-Day Defect Returns: Once we receive your returned item at our HQ, our team will inspect it. If your return is approved, we will process your refund within 3 to 7 business days. The refunded amount will be transferred to you securely via Mobile Banking (bKash/Nagad) or offered as store credit for an exchange.
4. Return Shipping Costs (Post-Delivery)
If you are returning a product under the 7-day policy due to a change of mind, you will be responsible for paying your own shipping costs for returning the item.
If the return is due to a mistake on our end (e.g., wrong item sent, severe manufacturing defect), RawFitz will cover the return shipping costs.
5. How to Initiate a Return
If you need to return or exchange a product after the delivery executive has left, please contact our support team immediately with your Order ID and a short video/photo of the issue.
WhatsApp: +880 1319552277
Phone: +880 9678770136
Email: rawfitz007@gmail.com
HQ Address: 273, Dakkhinkhan (Opposite of KC Hospital), Uttara, Dhaka-1230, Bangladesh.